Thursday, November 20, 2008

Grumble grumble

One of the horrible things that happens when you move is trying to change all of your mailing addresses. Some are pretty easy to change. The bank, for instance, and your credit card company are very quick to help you change your address. Magazines, not so much, especially if you've just paid for the next year's subscription it seems.

My Archaeology magazine is still being sent to the old address. I tried to change the address on-line but the on-line program couldn't find my subscription and suggested I send an email.

Email 1. Included my membership number as well as the only other number on my mailing sheet which I presumed was my account number.

Reply 1. They needed to know when I subscribed and how.

Email 2. I replied with the information.

Reply 2. They need my subscription account number which is printed on my mailing sheet.

Email 3. Okay, that's already been given in the first email, since all the emails are included in this quickly growing email chain, it is actually still there... but fine. I give the information again. This time I also scan and send my mailing sheet with the email.

Reply 3. Please call us with your subscription details at this not 1-800 number or fax your request to us or go on-line to change your subscription.

I am SO not happy about the customer service I've received. I now have to call America in order to change my stupid address. I wouldn't bother except I just paid for another years worth of magazines and I intend on getting them.

As fun as it is to get this magazine, I am not sure I wish to keep getting it. I hate poor customer service. The emails I've been exchanging with Archaeology all have the proviso *When contacting us please include all the previous emails.* Which I have. Therefore the people receiving these emails should take the time to read them all from the beginning. The first email reply was addressed to the name I had requested be used. The second reply did not. Nor did the woman notice that I'd already given the subscription number to customer service. The third reply was just beyond the pale.

For further assistance on your request, please call at 617-353-9361 Fax #: 617-353-6550 Or
mail you request to
Archaeological Institute Of America
656 Beacon St
Boston, MA 02215
OR visit us at www.archaeological.org

This is not an AIA problem, I've already changed my address with them. They were very nice about the whole thing. I was told by them that I needed to contact the magazine in order to change my address.

And how hard is it to say, "I'm sorry we still can't find your subscription. Would it be possible for you to call us at ###?" Instead I get the automatic response shove off. With the broken structure that appears in the email, I KNOW that was a cut and pasted reply.

Grumble grumble grumble.

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